Shipping Policy

Fast, reliable delivery of perfumes, beauty, fashion and lifestyle products across the UAE and selected GCC destinations.

Last updated: [28-August-2026]

Welcome to rdsouq.com – your destination for premium perfumes, beauty, fashion and lifestyle products in the UAE. This Shipping & Delivery Policy explains how we process, dispatch and deliver your orders across the UAE and selected GCC destinations.

1. Order Processing

Every order is handled with care to ensure a smooth and timely delivery experience:

Orders placed before 12:00 PM (GST) are usually processed within 12 hours.
Orders placed after 12:00 PM are processed on the next business day.
During public holidays, Ramadan, Eid and sale events, processing may take an additional 1-2 business days.
You will receive an order confirmation email immediately after purchase.

2. Delivery Timeframes Across the UAE

Dubai, Abu Dhabi, Sharjah and Ajman: typically delivered within 24-48 hours.
Other Emirates and remote areas: typically delivered within 2-3 business days.
Express Delivery: same-day or 12-hour delivery may be available in select Dubai zones, subject to courier availability.

Our courier partner may contact you prior to delivery to confirm address details and timing.

3. Shipping Rates & Free Delivery

Standard UAE Shipping: charges are calculated at checkout based on your location.
Free Delivery: available on qualifying UAE orders above AED 300 but Western Region ZE AED 500.
Cash on Delivery (COD): available across the UAE; a small handling fee may apply as shown at checkout.
International / GCC Shipping: calculated at checkout based on destination and package weight.

4. International / GCC Delivery

We proudly ship to selected GCC destinations, including Saudi Arabia, Kuwait, Bahrain, Oman and Qatar. Delivery timelines typically range from 3-7 business days, depending on the destination and customs clearance procedures.

Please note that international shipments may be subject to local taxes, duties or customs fees upon arrival. These charges, if applicable, are the responsibility of the recipient.

5. Packaging & Handling

All orders are carefully inspected, securely sealed and thoughtfully packaged to preserve product integrity and presentation. We use protective materials to ensure that fragile items such as perfumes, cosmetics and glass products arrive in excellent condition.

6. Delivery Accuracy

To avoid delays, please ensure your mobile number, delivery address and building details are entered correctly at checkout.
If a delivery attempt fails due to incorrect or incomplete details, re-delivery may be arranged and additional courier charges may apply.
Please respond to courier calls or messages promptly to confirm your delivery window.

7. Delays & Unforeseen Events

While we work with reliable logistics partners, delivery may occasionally be affected by circumstances beyond our control, including weather conditions, public holidays, traffic disruptions or courier network delays. In such cases, RD Souq will support you with updates and coordination, but cannot be held responsible for delays caused by external factors.

8. Damaged, Incorrect or Missing Items

If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery and include clear photos of the parcel and items received.
Email us at support@rdsouq.com with your order number.
After review, we will arrange a replacement or refund in accordance with our Refund & Return Policy.

9. Order Tracking

Once your order has been dispatched, you will receive tracking details by email so you can monitor your shipment until delivery. You can also view your order status anytime by logging into your account under My Account → Orders.

10. Contact Us

RD Souq – Shop Like A Millionaire