Welcome to rdsouq.com, your trusted online destination for premium perfumes, beauty, fashion and lifestyle products in Dubai and across the United Arab Emirates. By accessing, browsing or purchasing from our website, you agree to the following Terms & Conditions and related policies. If you do not agree with any part of these terms, please discontinue use of our website.
1. Overview
This website is owned and operated by RD Souq, located in Deira, Dubai, United Arab Emirates. Throughout the site, Service refers to rdsouq.com and all associated content, tools and functionality provided to our customers. By using our website, placing an order or creating an account, you acknowledge that you have read, understood and accepted these Terms & Conditions.
2. Eligibility & Acceptable Use
- You must be at least 18 years of age to make a purchase. Minors may use the website only under the supervision of a parent or guardian.
- You agree not to misuse the Service, infringe intellectual property rights, or engage in any fraudulent, unlawful or abusive activity.
- You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
- RD Souq reserves the right to refuse service, cancel orders or suspend accounts that violate these terms.
3. Products & Authenticity
All products sold on rdsouq.com – including perfumes, beauty items, fashion and lifestyle products – are sourced from licensed distributors and verified suppliers to ensure authenticity and quality.
- Product images are for illustration purposes; actual items may vary slightly in packaging or colour.
- Product descriptions, sizes and specifications are provided in good faith. If you receive an item that does not match your order, please contact us immediately.
- Availability of items is subject to stock and may change without notice.
4. Product Use & Safety
- Perfumes and beauty products are for external use only. Keep away from children and avoid contact with eyes.
- Customers with sensitive skin should perform a patch test before full application.
- For fashion items, please refer to the size guide provided on each product page before ordering.
- RD Souq is not liable for individual allergic reactions, skin sensitivities or misuse of any product.
5. Pricing & Taxes
- All prices are displayed in UAE Dirhams (AED) unless stated otherwise.
- Prices include VAT where applicable, as required by UAE law.
- Prices, promotions and product availability are subject to change without notice due to supplier pricing and market fluctuations.
- In the unlikely event of a pricing error, we will contact you to confirm or cancel the affected order.
6. Payment Policy
We offer secure and convenient payment options for customers across the UAE:
- Cash on Delivery (COD) – available across the UAE. Please ensure someone is available to receive and pay for the order.
- Debit / Credit Card – processed securely at checkout through encrypted, PCI-compliant payment gateways.
- Additional payment methods displayed at checkout may be used according to their respective terms.
We never store or share your payment information. All transactions are encrypted and processed by trusted payment partners.
7. Orders & Shipping
- Order confirmation: After placing an order, you will receive a confirmation email with your order details.
- Processing: Orders are typically processed and dispatched within 12-24 hours.
- Delivery: 1-3 business days across major UAE cities; additional time may apply for remote areas.
- Delays: RD Souq is not responsible for delays caused by couriers, weather, public holidays or events beyond our control.
- Failed deliveries: Orders returned to us due to incorrect addresses or repeated failed delivery attempts may be subject to re-delivery charges.
For full details, please refer to our Shipping Policy.
8. Returns & Exchanges
- Returns are accepted for items that are unused, unopened and in their original packaging within the timeframe stated in our Refund & Return Policy.
- For hygiene reasons, beauty and personal care products cannot be returned once opened or seals are broken.
- Wrong or damaged items received will be replaced free of charge or fully refunded.
- Items purchased during special clearance or final-sale promotions may be non-returnable, as stated on the product page.
Please refer to our Refund & Return Policy for full details and instructions.
9. Promotions & Discount Codes
- Promotions, discounts and coupon codes are valid only for the period stated and cannot be exchanged for cash.
- Only one discount code may be used per order unless otherwise specified.
- RD Souq reserves the right to modify or cancel promotions at any time without prior notice.
10. Intellectual Property
All logos, brand names, images, text, graphics and other content on rdsouq.com are the property of RD Souq or its licensors and may not be copied, reproduced, downloaded or reused without prior written consent. Product names and trademarks belong to their respective owners.
11. Limitation of Liability
- The website is provided on an as-is basis. While we strive for accuracy, we cannot guarantee that access will always be uninterrupted or error-free.
- In no event shall RD Souq be liable for any indirect loss, loss of profits, loss of data or consequential damages arising from the use of this website or our products.
- Our total liability for any claim shall not exceed the value of the purchase in question.
12. Governing Law & Disputes
These Terms & Conditions and any related transactions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates and the Emirate of Dubai. Any dispute shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE. We encourage customers to contact us first so we can resolve any issue amicably.
13. Revisions to These Terms
RD Souq reserves the right to update or modify these Terms & Conditions at any time. The latest version will always be available on this page with an updated date. Continued use of our website constitutes acceptance of any changes.
14. Contact Us
RD Souq – Shop Like A Millionaire