Privacy Policy

How RD Souq collects, uses and protects your personal data when you shop perfumes, beauty, fashion and lifestyle products across the UAE.

Last updated: [Add Your Date]

RD Souq (‘we’, ‘our’, or ‘us’) operates rdsouq.com, offering premium perfumes, beauty, fashion and lifestyle products delivered across the United Arab Emirates. This Privacy Policy explains what information we collect, how we use it, and the rights you have under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

By using our website, creating an account or making a purchase, you agree to the practices described in this policy.

1. Personal Information We Collect

  • Contact details – name, billing and shipping addresses, phone number and email address.
  • Account information – username, password, order history and preferences.
  • Transaction information – products viewed, added to cart or wishlist, purchased, returned or exchanged.
  • Payment information – processed securely by licensed payment providers. We never store full card numbers on our servers.
  • Device and usage information – IP address, browser type, pages visited and interaction data collected via cookies.
  • Communications – information you share when contacting support, leaving a review or subscribing to our newsletter.

2. How We Use Your Personal Information

  • Process and fulfil your orders, including payment, shipping, delivery, returns and exchanges across the UAE.
  • Create and manage your account and remember your preferences.
  • Provide customer support and respond to your inquiries.
  • Send marketing communications (promotions, deals and new arrivals) – only with your consent. You can unsubscribe at any time.
  • Personalize recommendations and improve our services.
  • Detect fraud and keep our store secure.
  • Comply with UAE legal obligations.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember your cart, analyse traffic and deliver relevant product recommendations. You can control cookies through your browser settings, although disabling them may affect some features of the website.

4. How We Share Your Information

We share personal information only when necessary, including with:

  • Payment processors to securely complete your transactions
  • Shipping and logistics partners to deliver your orders across the UAE
  • Service providers (hosting, analytics, email, customer support) under strict confidentiality obligations
  • Legal authorities when required by UAE law or valid legal process

We never sell your personal information to third parties.

5. Third-Party Links

Our website may contain links to third-party websites such as social media platforms. We are not responsible for their privacy practices and encourage you to review their policies before sharing any information.

6. Data Security

We use industry-standard security measures, including SSL/TLS encryption, to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfil your orders, comply with tax and legal requirements in the UAE, resolve disputes and enforce our agreements.

8. Your Rights Under UAE PDPL

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your data (subject to legal retention requirements)
  • Withdraw consent for marketing at any time
  • Object to or restrict certain processing activities
  • File a complaint with the UAE Data Office

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe as required by law.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. International Transfers

Your data may be processed or stored outside the UAE. Where required, we rely on appropriate safeguards to ensure your data is protected to the standards of UAE law.

11. Changes to This Privacy Policy

We may update this policy periodically. We will post changes on this page and update the Last updated date above. Continued use of the website after changes means you accept the revised policy.

12. Contact Us

RD Souq – Shop Like A Millionaire

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